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Online Shopping Tips | Federal Trade Commission

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Online Shopping Tips | Federal Trade Commission

Transcript

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you
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day by day more and more people are
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shopping online it’s convenient and you
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can bring a world of choices to your
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computer phone or tablet are you one of
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the millions of people looking to buy
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something online if you are there are
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steps you can take to avoid hassles get
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the right product at the right price and
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protect your financial information first
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plan ahead by setting a budget ask
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yourself how much do I want to spend be
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sure to include delivery costs in your
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budget second determine what’s most
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important to you about the item you’re
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thinking about buying what are the
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must-have product features are there
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features that would be nice to have but
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you can live without this will help you
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choose the product that meets your needs
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take a few minutes to compare products
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type the name into a search engine along
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with words like review complaint or scam
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read online reviews from other people
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who bought the item or from product
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experts look for feedback about how well
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the product works and its overall
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quality if you’ve never heard of the
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company selling the product look for
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reviews about their reputation and
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customer service read a few reviews so
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you’re not relying on just one source of
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course you’ll also want to know the
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total cost of the product check shopping
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comparison sites to compare the price of
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the product at different websites
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remember shipping costs and other
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add-ons may not be included in these
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prices
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look for online coupon codes search the
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stores name with terms like coupons
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discounts or free shipping before you
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decide where to buy checkout the terms
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of the deal when will you get your order
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the law requires sellers to ship items
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within 30 days of the sale if you have
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to return the item can you get a refund
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who pays for return shipping is there a
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restocking fee next decide how to pay
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paying by credit card gives you some
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protections that other methods of
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payment may not if there’s a problem the
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law gives you the right to dispute
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charges and temporarily withhold payment
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while your dispute is investigated if
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someone uses your credit card without
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your permission some companies will cap
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your liability of $50 others will waive
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the charges entirely before you enter
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your credit card or other financial
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information online check at the website
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address starts with HTTPS the S stands
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for secure and means that your
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information is encrypted before it’s
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transmitted now you should be ready to
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enjoy whatever you’ve bought online if
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you have a problem with an online
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purchase or charge try to work it out
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with the seller first if you can’t
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resolve the problem file a complaint
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with the Federal Trade Commission the
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nation’s Consumer Protection Agency at
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ftc.gov slash complaint by planning
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comparing products and costs and making
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sure you checkout securely you can make
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your online shopping experience safer
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and more enjoyable remember it’s easy to
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find trusted information about online
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security just visit on guard online gov
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the federal government site to help you
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be safe secure and responsible online